Read what our customers are saying about us!

“I feel that everyone that I have come in contact with at BMI is part of my family. They have treated me with kindness and respect. Audrey and the claims adjuster went above and beyond to help me with my needs. I was not expecting a small company to be so willing to help. I cannot thank them enough for their efforts! Please let them know how appreciated they are. And thank you for allowing them to behave like that. I will definitely be posting about this on social media.”

“Customer service representatives are by far the most excellent I have ever experienced working with insurance company.  And I have been working with and through several companies over the past 50+ years.”

“My BMI contact was the best!! He cared about me and made sure he contacted me right away. After going through a traumatic experience when my prized truck caught on fire, he was sympathetic and quick to respond!!  After supplying needed documentation I was paid out quickly and fully as well! Awesome company and representative!”

“Very helpful and Travis was very polite and explained everything to us..we would highly recommend BMI to anyone..”

“The company responded promptly to my claim.  After the adjuster looked at everything he got back to me right away and answered all of my questions.  Great customer service!!”

“This was my first experience dealing with a claims situation in about 20+ years, but the entire process was painless thanks to BMI. The [adjuster] was extremely communicative and super patient with all my questions. He put me at ease about the entire process. I’m forever grateful – and I’m hopeful I don’t have to have massive repair work done again!”

“Very nice people to be in touch with, made calling in for payment quick easy painless !! Very reasonable price for annual home owners insurance + car insurance.”

“Everyone I’ve had to deal with at BMI is very nice and super helpful. They’re quick to return emails and phone calls. I’ve had 2 claims, and I had the same adjuster for both. I liked that he remembered us from the first claim. They don’t keep you waiting around for processing. Highly recommend!”

“Anytime I have issues or questions I always get a response back quickly. Great customer service!”

“Easy to get ahold of, friendly to talk to, and treats you like family.”

“We have had you for 30 years now…Only had 2 claims but each time was great. We just replaced our roof and you were very professional.”

“I’ve had BMI home owners insurance for 20+ years. I just recently had Tristan Dunning come out to look [at] my roof for hail damage. He was very respectful, knowledgeable, and caring. He took the time to answer my questions and give me advice of shingles. He documented everything that was damaged. Tristan is very highly recommended for your home owners insurance adjuster!!!”

“I have had this insurance since I bought my house almost 3 years ago and have no issues when dealing with them!”

“Had hail damage on our roof called them and they responded within a day, very satisfied.”

“What did you enjoy most about your [recent claims] experience?”


“Dealing with the person, who works in your claims Dept., was very courteous & professional in his evaluation of my property. He is a KEEPER.”

“I am recommending BMI to everyone I know. I appreciate a company that cares about helping people, not trying to destroy them, when accidents happen.” 

“I’m in the middle of an automobile claim, and Billings has a polite, mannerly, and understanding claims adjuster in Tristan. He is very good at his job!”

“I wanted to take a moment and make sure you are aware of what a knowledgeable, caring, prompt and kind employee you have in Matt. I unfortunately had an incident that required filing a claim and to be honest, I was dreading the process. Matt was the Rep assigned to me and that interaction was nothing short of AMAZING. Matt was very kind and did an excellent job of making sure I understood the processes and requirements of filing a claim. Then knowing I had access to a loaner car on certain dates, he moved his schedule around to make sure my claim was taken care of to meet the needs of the repair shop and my availability of the loaner. It isn’t very often that you find someone in the customer service business that really knows how to professionally deliver customer service and Matt is by far the best I have had the pleasure to work with in sometime.”

“Our adjuster Brent did an awesome job when we had our house fire…He was very professional, nice and showed up when he said he would. I appreciate the fact that he was very understanding and kept in touch with me during the process and followed up with me to make sure [the] job was complete. Please take a moment to acknowledge him on his excellent representation of BMI Company.

“I am an agent with an insurance agency, and we work daily with Billings Mutual. We have the utmost respect for this company, and have a good working relationship with the employees at Billings. I am also a client and have my home and autos with Billings and have always had the best service possible. We recently had a small med pay claim, Brad went above and beyond to take care of it and make sure everyone was satisfied with the results. It is nice to have this company covering my needs.”

“BMI handled my claim when a deer side swiped my car and was very pleasant to work. I like doing business with a company that’s been around for so many years and is local. Highly recommend this company!”


Have some feedback?

We would love to hear about your recent claims experience or about any other experience you’ve had with BMI. To leave us with feedback, simply call, or send us an email!

p: 417.744.2717 x7

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